If you would like to tell us about your experience, or if you need to get in touch with us for other reasons, please contact us:

Email: techhelp@hbsp.harvard.edu
Toll free (in US): 1-800-810-8858
Toll Number (outside US): 1-617-783-7700
Fax Number: 1-617-783-7666

Using your full screen
Depending on your particular browser, there are a number of ways to make use of your full screen and minimize the need to scroll within the program.

Ways to make use of your full screen

• Click the Maximize icon in the upper right hand corner of your browser window
• For Internet Explorer, click the View/Full Screen command
• For Netscape, click the View/Hide Toolbar commands

Closing new browser windows
Pop-up windows and Acrobat Reader files open new browser windows. To return to the primary browser window:

• Click the "close" icon in the upper right hand corner of your new browser window

Backing up
Using the browser's Back icon is not the recommended method for backing up to previous screens. Instead:

• Right Click toward the bottom of the page and select "back" from the pop-up menu.

Playing audio or scenarios
If you chose the "Audio and Text" version of this program, you will have various options to listen to audio or view a slideshow, called a scenario.

To listen to audio or view a scenario

• Click "play audio" or "play scenario"
• If you do not have Flash on your system, you will be instructed to download the plug-in from the Internet
• Follow the instructions to download the latest version of Flash from the Internet

Printing
To print the contents of a screen from the program

• Click on the screen
• Click your browser's Print icon in the tool bar
• Or click the File/Print command

• Click the command within the program to print the file (such as "print concept")
• If you do not have the Adobe Acrobat reader on your system, you will be instructed to download the plug-in from the Internet
• Follow the instructions to download the latest version of the Adobe Acrobat reader from the Internet
• Click the print icon within Adobe Acrobat
• Or click the File/Print command

Exiting the program
If you are accessing this program through Harvard Business Online or through your company's learning management system, you must click Exit on the left navigation menu when you are finished. Otherwise, your input will not be saved when you return to the program and your completion status will not be made available to your organization.

Harvard Business School Publishing

Sara Cummins - Senior Producer
Kristen Dummer - Assistant Project Manager and QA

Thanks to Lauren Howard and Pam Donaldson for their help in QA.

Thanks to Bill Brennan, Michelle Barton, and John Sullivan for their contributions to the program.

The illustrations in the Coaching program are adapted from Roy Smith's illustration in Harvard Business School Publishing's Coaching CD-ROM.

Developed by:
closerlook.com, a digital strategy and design firm
212 W. Superior
Chicago, IL 60610
www.closerlook.com
312.640.3700

and

Harvard Business Online Enterprise Solutions
300 North Beacon Street
Watertown, MA 02472
U.S. and Canada: 800-988-0886
Outside U.S. and Canada: 617-783-7500
Fax: 617-783-7555
www.hbsp.harvard.edu

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